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Auto Repair Shop True Stories
By Mark Gittelman
One of my customers had a common complaint of the a/c not blowing cold air. They took their Chevy cavalier into a local auto repair shop and asked for an estimate to repair the a/c.


The auto repair shop provided a whopper of an estimate for replacing almost every component in the a/c system.

The shop wanted to replace the a/c compressor and almost all of the parts that attached to the compressor.

The customer got me involved before any repairs were approved. After making some notes on what the vehicle owner was told I called the auto repair shop.

The service advisor notified me that the compressor had internal damage and spread metal through the system. This was believable and I have seen this happen before.

But I decided to ask a few questions before I recommended the owner approve the repairs.

I asked the service advisor what the pressure readings were on the high and low side. The advisor stated he would find out and call me back.

Two hours latter he called back and notified me that the system was empty and the freon had leaked out. The red flag went up.

When an a/c system is empty the compressor will not come on and testing is not possible.

The procedure would be to test charge the system and with the compressor running to properly diagnose the failure.

I asked the auto repair shop how they determined the compressor was bad and spread metal through the system without having run the compressor. He said he would call me back.

When he called back he stated that his technician was familiar with this make and model vehicle and that compressor failures are common on this type of vehicle.

At this point I called the customer and recommended to move the vehicle to another auto repair shop.

I informed the vehicle owner that this shop did no diagnosis and was planning on replacing all the parts and hoping the vehicle would be fixed.

The customer agreed and moved the vehicle to an a/c specialty auto repair shop.

I decided to tell this story because the results are funny to me. The a/c shop test charged the system and found a leaking evaporator.

This was the one part that the first shop left out of the estimate. The first shop would have replaced all of those good parts and left the one bad part remaining.

Why did they leave the evaporator out of the estimate? The reason is that the evaporator is hard to replace. The first shop was only interested in doing the easier repairs and hoping it would fix the problem.

Now the car is fixed and the owner avoided replacing $1500.00 of un needed a/c components.

This has been just one of my many free real life auto repair shop stories. Each one gives you an inside look at the

auto repair business and helps you avoid paying for auto service you don't need
Mark Gittelman is an ASE Certified Master Technician With more than 23 years experience in the automotive repair business. For more free automotive information visit the Auto-Facts web site Or to post a car question visit his online auto repair questions page.

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